High-end spa with 2K employees across
Healthy Living & Luxury Spas
20% Reduction in new hire turnover
Canyon Ranch reduced its new hire turnover by identifying the underlying problem
Finding and retaining skilled talent is critical to the business, but the company had a new hire turnover problem.
The HR team dived deeper into termination reasons. Added a peer interview to the recruiting process. This provided candidates with a better sense of the job, increasing acceptance rates, and retention.
Hiring team better able to evaluate cultural fit, decreasing new hire turnover. Management's concern about time to fill was also dispelled.